Information We Collect

We collect information you provide when you:

• Create an account
• Place an order
• Save a shipping address
• Contact us
• Request a return or customer support

This information may include:

• Name
• Email address
• Account identifier
• Shipping and billing information
• Order history
• Return information
• Customer-service communications
• Information you choose to save in your account

We also collect limited technical information necessary to operate, secure, and improve the website, including session cookies and authentication tokens, browser and device information, general usage information, error logs, and security and fraud-prevention logs.

How We Use Information

1. Process payments, fulfill orders, calculate taxes and shipping charges, and provide delivery updates.
2. Create and maintain customer accounts, authenticate users, display order history, and protect against fraud or misuse.
3. Save addresses and preferences when you choose to use those account features.
4. Respond to questions, process returns, and provide customer support.
5. Send service-related communications regarding orders, accounts, returns, or support requests.
6. Improve website reliability, troubleshoot technical issues, and understand site usage when optional analytics are enabled.

Service Providers

We use trusted third-party service providers to operate parts of CCOO.ca.

• Firebase (Google) provides account authentication, session management, and related infrastructure services.
• Stripe processes payments and may receive information required to complete a transaction. CCOO.ca does not store your full payment card number.
• Canada Post may receive destination and parcel information to calculate shipping rates, generate shipping labels, and support delivery services.
• SendGrid helps us send transactional emails and customer-service communications.
• Google Cloud Generative AI Services support our shopping assistant feature. Messages submitted to the shopping assistant are associated with your account, stored as part of your conversation history, and processed to generate responses. Please do not submit sensitive personal information through the assistant.

These providers may process personal information on our behalf or as independent service providers and are governed by their own terms and privacy policies.

International Processing

Some of our service providers may store or process information in Canada, the United States, or other countries where they operate. As a result, personal information may be subject to the laws and lawful requests of those jurisdictions.

Cookies and Local Storage

CCOO.ca uses essential cookies and browser storage technologies to support:

• Sign-in and account sessions
• Website security
• Shopping cart functionality
• Checkout processes
• Basic website operation

The website also stores your cookie-consent preferences locally on your device.

Optional analytics or marketing-related technologies are disabled by default unless you choose to enable them. You may change your preferences at any time through available cookie controls.

Disabling essential cookies or storage technologies may prevent certain site features from functioning properly.

Sharing of Information

We do not sell your personal information.

We only share information when reasonably necessary to:

• Provide services described in this policy
• Process orders and payments
• Arrange shipping and delivery
• Comply with legal obligations
• Respond to lawful requests from government authorities
• Protect the rights, property, security, or safety of CCOO.ca, our customers, or others
• Detect, prevent, or investigate fraud, abuse, or security incidents

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Fulfilling orders
• Maintaining customer accounts
• Providing customer support
• Preventing fraud and abuse
• Meeting legal, tax, accounting, and regulatory requirements
• Resolving disputes and enforcing agreements

When information is no longer required, we delete, anonymize, or securely dispose of it where practical.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Privacy Rights

You may:

• Manage account information and saved addresses through your account settings
• Decline optional cookies and analytics technologies
• Unsubscribe from non-essential promotional communications when available

Subject to applicable law, you may also request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of personal information
• Information about how your personal information is used
• Withdrawal of consent where applicable

Certain information may need to be retained to meet legal, accounting, tax, fraud-prevention, contractual, or security obligations.

To make a privacy request, contact us at hello@ccoo.ca. We may need to verify your identity before processing your request.

Children's Privacy

CCOO.ca is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the website, please contact us so appropriate steps can be taken.