1. Acceptance of These Terms

These Terms of Service govern your access to and use of CCOO.ca, including our website, online store, account features, checkout, customer support, and shopping assistant. By visiting the website, creating an account, placing an order, or using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.

2. Eligibility and Accounts

You must be legally able to enter into a binding agreement to use the website and place an order. You are responsible for providing accurate information, keeping your account credentials secure, and all activity that occurs through your account. Notify us promptly if you believe your account has been accessed without permission.

We may suspend or close an account, refuse service, or cancel an order if we reasonably believe that an account is being misused, information is inaccurate, payment is unauthorized, or these Terms have been violated.

3. Products, Listings, and Availability

We make reasonable efforts to keep product descriptions, images, pricing, availability, and other listing information accurate. Colours, measurements, packaging, and appearance may vary from what is shown on screen. Manufacturers may change specifications, packaging, ingredients, or product details without notice. Products may become unavailable, and we may correct errors or update listings without notice. We reserve the right to limit quantities or discontinue products at any time.

4. Orders and Payment

Adding an item to your cart does not guarantee its availability or reserve it for you. An order is accepted only when we confirm it or begin fulfillment. We may decline, limit, or cancel an order, including where there is a pricing or listing error, insufficient inventory, suspected fraud, or a problem with the payment method. If we cancel a paid order, we will arrange a refund through the applicable payment method.

Prices, taxes, shipping charges, and the order total are displayed during checkout. In the event of a pricing, tax, calculation, or system error, we reserve the right to correct the error and cancel or adjust the affected order in accordance with applicable law. Payments are processed by Stripe and are subject to Stripe's terms and policies. You authorize us and our payment provider to charge the payment method you provide for the total shown at checkout.

5. Shipping and Delivery

We use the shipping information you provide to calculate shipping charges and fulfill your order. Delivery estimates are estimates only and may be affected by inventory, carriers, weather, customs, or other events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier disruptions, severe weather, natural disasters, labour disputes, government actions, public-health emergencies, or interruptions affecting suppliers or service providers. You are responsible for entering a complete and accurate delivery address and for any applicable duties, taxes, or fees that are not included at checkout. See our Return Policy for return and refund conditions.

6. Returns and Refunds

Returns, refunds, exchanges, return windows, exclusions, and return-shipping responsibilities are governed by our Return Policy, which forms part of these Terms. Please follow the return authorization process before sending an item back. We may refuse or adjust a refund where an item does not meet the conditions described in that policy.

7. Shopping Assistant

The shopping assistant is provided for general product discovery and shopping support. Its responses may be incomplete, inaccurate, or out of date and are not professional, legal, medical, financial, or other specialized advice. Verify important product, price, availability, shipping, and order information before relying on it. Do not submit passwords, payment-card details, government identifiers, health information, or other sensitive personal information through the assistant.

8. Acceptable Use

You agree not to:

• Use the website for an unlawful, fraudulent, abusive, or unauthorized purpose.
• Interfere with the website, its security, checkout, accounts, or connected systems.
• Attempt to gain unauthorized access to another account or collect information about other users.
• Copy, scrape, reverse engineer, resell, or exploit website content or services without permission.
• Submit content that is unlawful, harmful, threatening, infringing, deceptive, or malicious.
• Use automated means to place orders, test payment methods, or overwhelm the website.

9. Customer Communications

When you submit a contact message, return request, review, or other communication, you confirm that the information is accurate and that you have the right to provide it. You grant CCOO.ca permission to use that information as reasonably necessary to respond, provide support, process your request, and operate the website. Do not include confidential or sensitive information unless it is specifically requested and necessary.

10. Intellectual Property

The website and its content, including text, branding, logos, product presentation, graphics, software, and design, are owned by or licensed to CCOO.ca and are protected by applicable intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable right to access and use the website for lawful shopping purposes. No other rights are transferred to you.

11. Third-Party Services and Links

The website may use or link to services operated by third parties, including payment, authentication, shipping, email, and AI providers. Those services are governed by their own terms and policies. We are not responsible for the availability, content, security, or practices of third-party services, except as required by applicable law.

12. Disclaimers

To the extent permitted by law, the website and its content are provided on an "as available" and "as is" basis. We do not guarantee that the website, listings, assistant, or services will always be uninterrupted, accurate, complete, secure, or free of errors. Nothing in these Terms is intended to limit, exclude, or waive any consumer rights or remedies that cannot be excluded under applicable law.

13. Limitation of Liability

To the extent permitted by law, CCOO.ca and its owners, team members, service providers, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, revenue, profits, or goodwill, arising from your use of the website or services. Where liability cannot be excluded, it will be limited to the amount you paid for the product or service giving rise to the claim, subject to applicable law.

14. Changes and Termination

We may update these Terms as our business, website, or services evolve. The "Last updated" date at the top of this page indicates when they were most recently revised. We may suspend or discontinue all or part of the website at any time. Provisions that should reasonably continue after termination, including payment obligations, intellectual property, disclaimers, limitations of liability, and dispute provisions, will continue to apply.

15. Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and CCOO.ca regarding your use of the website and purchases made through the website.

16. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada, except where applicable consumer-protection laws provide otherwise.